Forsta Plus: We are currently investigating an issue with the display of Action Management case data for US and EURO.
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Monitoring - We made a couple configuration tweaks and that seems to have resolved the issue for now, but we will continue to monitor over the next 24 hours before closing this in case the issue reappears.
Jan 08, 2026 - 12:39 UTC
Jan 08, 2026 - 12:39 UTC
Update - The issue is still present and most severely impacting a few large customers. Smaller customers may see delays in Action Management reporting data as well. We will continue to investigate. I will provide an update by EOD tomorrow at the latest.
Jan 07, 2026 - 22:46 UTC
Jan 07, 2026 - 22:46 UTC
Investigating - Unfortunately, it looks like reporting is starting to fall out of sync again. We are actively investigating. We should have an update by tomorrow morning at the latest.
Jan 07, 2026 - 21:22 UTC
Jan 07, 2026 - 21:22 UTC
Update - All affected clients are now showing updated case data. We will continue to monitor over the next 24 hours to ensure the issue is resolved.
Jan 06, 2026 - 17:47 UTC
Jan 06, 2026 - 17:47 UTC
Monitoring - The change has been deployed and initial results look promising. We are currently monitoring and will provide an update by end of day.
Jan 06, 2026 - 13:40 UTC
Jan 06, 2026 - 13:40 UTC
Update - Tomorrow morning we plan to deploy a change to how case data is updated in reports, which will reduce system load. This will hopefully fix the synchronization issues and ensure the case data in reporting is up to date.
I will have further updates tomorrow.
Jan 05, 2026 - 19:28 UTC
I will have further updates tomorrow.
Jan 05, 2026 - 19:28 UTC
Update - As of now, it appears that for a couple of large clients, case data remains out of sync in reporting. Other clients may experience some delays before the data catches up in their reporting.
We will take one last look to see if anything can be done to improve the situation. If so, I will provide an additional update.
Otherwise, further updates will follow in the new year, starting on January 5th.
Dec 23, 2025 - 18:04 UTC
We will take one last look to see if anything can be done to improve the situation. If so, I will provide an additional update.
Otherwise, further updates will follow in the new year, starting on January 5th.
Dec 23, 2025 - 18:04 UTC
Update - Unfortunately there were no easy fixes identified. We will have some further discussions tomorrow. We should have an update around 12-1 PM Eastern Time.
Dec 23, 2025 - 01:16 UTC
Dec 23, 2025 - 01:16 UTC
Update - Unfortunately, the fix we are working on will not be ready by Tuesday.
We are currently conducting an emergency meeting to see if we can make any configuration changes that can help resolve this, or at least mitigate it over the holidays. We should have an update within the next few hours.
Dec 22, 2025 - 21:22 UTC
We are currently conducting an emergency meeting to see if we can make any configuration changes that can help resolve this, or at least mitigate it over the holidays. We should have an update within the next few hours.
Dec 22, 2025 - 21:22 UTC
Update - Unfortunately we were unable to get the fixes done by the end of the day. We will continue to work on them on Monday. As of now, it looks like we will be able to implement this solution in the production environment on Tuesday around 12-1 PM. We will provide an update on Monday.
Dec 20, 2025 - 01:02 UTC
Dec 20, 2025 - 01:02 UTC
Update - We are continuing to work on a potential solution to be deployed Monday morning pacific time. We are hoping to have the work ready for this in a few more hours.
Dec 19, 2025 - 21:39 UTC
Dec 19, 2025 - 21:39 UTC
Investigating - Some reporting views show delayed Action Management case data for programs with very high case volumes and a large number of assigned users. As a result, recent case activity may not yet appear in these views, and case counts may not reflect the latest updates.
Please note that no case data has been lost, and Action Management case creation and assignment continues to function normally.
We are working on a potential solution we hope to deploy on Monday. We will be able to provide an update in the next few hours.
Dec 19, 2025 - 18:44 UTC
Please note that no case data has been lost, and Action Management case creation and assignment continues to function normally.
We are working on a potential solution we hope to deploy on Monday. We will be able to provide an update in the next few hours.
Dec 19, 2025 - 18:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 23, 2025 - 16:44 UTC
Dec 23, 2025 - 16:44 UTC
Investigating - We are currently investigating this issue.
Dec 23, 2025 - 16:17 UTC
Dec 23, 2025 - 16:17 UTC
Forsta Plus US
Degraded Performance
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Degraded Performance
Reportal designers
Operational
Studio designers
Degraded Performance
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Plus EURO
Degraded Performance
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Degraded Performance
Reportal designers
Operational
Studio designers
Degraded Performance
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Press Ganey HX Platform
Operational
Foundations
Operational
iRound
Operational
High Reliability Platform
Operational
Patient Experience (PGFusion)
Operational
Employee Experience
Operational
Consumer Experience
Operational
Forsta Plus AUS
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Plus EU
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Plus US2
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
OpenAI
Operational
Forsta Plus CA
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Plus DE
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Plus KSA
Major Outage
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Major Outage
Studio viewers
Major Outage
Reportal designers
Operational
Studio designers
Major Outage
Task system
Operational
Survey designer
Major Outage
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Plus UAE
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Plus AU
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Surveys Australia
Operational
Authoring
Operational
Data Collection
Operational
Portal
Operational
Reporting
Operational
Forsta Surveys US
Operational
Authoring
Operational
Data Collection
Operational
Portal
Operational
Reporting
Operational
Forsta Surveys Professional Services
Operational
Authoring
Operational
Data Collection
Operational
Portal
Operational
Reporting
Operational
Forsta Surveys Singapore
Operational
Authoring
Operational
Data Collection
Operational
Portal
Operational
Reporting
Operational
Forsta Surveys EMEA
Operational
Authoring
Operational
Data Collection
Operational
Reporting
Operational
Portal
Operational
Forsta Surveys Canada
Operational
Authoring
Operational
Data Collection
Operational
Portal
Operational
Reporting
Operational
live.dapresy.com
Operational
au.dapresy.com
Operational
europe.dapresy.com
Operational
manager.dapresy.com
Operational
germany.dapresy.com
Operational
dc.dapresy.com
Operational
na.dapresy.com
Operational
Forsta Digital Diaries EU
Operational
Forsta Digital Diaries AUS
Operational
Forsta Digital Diaries US
Operational
Press Ganey HX Platform Digital Diaries
Operational
Forsta Video Insights US
Operational
Forsta Video Insights EU
Operational
Research Reporter
Operational
Forsta Vision US
Operational
Forsta Vision EU
Operational
InterVu
Operational
Panel Management (Kinesis) AUS
Operational
API
Operational
Panel
Operational
Community
Operational
Reporting
Operational
Panel Management (Kinesis) EMEA
Operational
API
Operational
Panel
Operational
Community
Operational
Reporting
Operational
Panel Management (Kinesis) US
Operational
API
Operational
Panel
Operational
Community
Operational
Reporting
Operational
Panel Management (Kinesis) UK
Operational
API
Operational
Panel
Operational
Community
Operational
Reporting
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.