We are currently investigating an issue with sporadic slowness of CATI interviewing on the Euro site
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Identified - We are currently experiencing intermittent connectivity issues with our CATI application. Our team is actively working with our hosting partner, Rackspace, to resolve the problem as quickly as possible. Several changes have already been implemented to improve performance, and we continue to monitor the situation closely.
Thank you for your patience as we work towards a solution. We will keep you updated with any further developments.
Oct 11, 2024 - 16:20 UTC
Thank you for your patience as we work towards a solution. We will keep you updated with any further developments.
Oct 11, 2024 - 16:20 UTC
Monitoring - A change has been applied which should resolve the situation, we are currently monitoring the system closely for verification.
Oct 10, 2024 - 12:54 UTC
Oct 10, 2024 - 12:54 UTC
Update - We are continue to work with Rackspace on applying mitigating actions to resolve the sporadic slowness in CATI interviewing performance. We will continue to post further news. Please continue to report issues to support if you experience further issues.
Oct 10, 2024 - 10:29 UTC
Oct 10, 2024 - 10:29 UTC
Investigating - We are working with our infrastructure partners to determine the root cause. An up date will be provided within the next 2 hours.
Oct 10, 2024 - 08:41 UTC
Oct 10, 2024 - 08:41 UTC
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Partial Outage
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Forsta Plus AUS
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CAPI
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CATI
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CAWI
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Studio viewers
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Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Plus EU
Operational
CAPI
Operational
CATI
?
Operational
CAWI
?
Operational
Reportal viewers
?
Operational
Studio viewers
?
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational