Forsta Plus: We have identified an issue with the display of Action Management case data for several clients across some environments
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Identified - The situation remains stable on most sites. We are now seeing this issue on the AUS site, but that should resolve with the next deployment, which should be within the next few hours. I will provide an update within four hours.
May 21, 2026 - 12:49 UTC
May 21, 2026 - 12:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results. Initial results seem promising. Will continue to monitor throughout the rest of the day and tomorrow's deployment. A few customers may continue to see errors throughout the day, but these should clear up by tomorrow. Will provide an update tomorrow morning.
May 20, 2026 - 18:00 UTC
May 20, 2026 - 18:00 UTC
Investigating - Affected users will see an error in all Studio widgets using Action management data if they try to filter by reporting period. If they disable the filter, affected users will see delays in case data updating for these widgets.
Note that case creation is not affected at this time.
We are actively investigating.
May 20, 2026 - 12:18 UTC
Note that case creation is not affected at this time.
We are actively investigating.
May 20, 2026 - 12:18 UTC
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