Update - The Forsta Cloud Operations has implemented additional performance improvements, including adding additional server memory in the AUS environment. The system is currently stable and under close monitoring.
Jun 03, 2026 - 02:02 UTC
Jun 03, 2026 - 02:02 UTC
Monitoring - Current Status: Monitoring
The Forsta Cloud Operations has implemented several changes to improve system stability and performance in the AUS Cloud environment. These actions have been completed and the environment is now being closely monitored.
Actions taken include:
Adjustments to recent platform changes to stabilize performance
Increased capacity on key database resources
Cleanup of system storage to optimize performance
What this means:
We are seeing initial signs of improvement, and the system is currently stable. Our teams are continuing to monitor closely to ensure performance remains consistent during Australian business hours.
Next Update:
We will provide further updates as we continue monitoring or if any additional actions are required.
Jun 02, 2026 - 23:30 UTC
The Forsta Cloud Operations has implemented several changes to improve system stability and performance in the AUS Cloud environment. These actions have been completed and the environment is now being closely monitored.
Actions taken include:
Adjustments to recent platform changes to stabilize performance
Increased capacity on key database resources
Cleanup of system storage to optimize performance
What this means:
We are seeing initial signs of improvement, and the system is currently stable. Our teams are continuing to monitor closely to ensure performance remains consistent during Australian business hours.
Next Update:
We will provide further updates as we continue monitoring or if any additional actions are required.
Jun 02, 2026 - 23:30 UTC
Investigating - Product Family: Forsta Plus
Affected Environment: Forsta Plus AUS
Affected Components:
Task System
Studio Viewers
Reportal Designers
Reportal Viewers
Description:
Over the past week, during Australian business hours, customers accessing aus.hxplatform.com have experienced service degradation. This issue is impacting most clients and has resulted in critical system behavior, including Studio reports not loading and significant slowness and errors when accessing Reportal.
Current Status:
Forsta Support and Cloud Operations teams are actively investigating this issue. Senior members of the Cloud Operations team are engaged and meeting today with additional resources to further analyze the problem and implement corrective actions.
Next Update:
We will provide another update once further progress has been made or resolution steps are confirmed.
We appreciate your patience and understanding while we work to restore full-service performance.
Jun 02, 2026 - 00:14 UTC
Affected Environment: Forsta Plus AUS
Affected Components:
Task System
Studio Viewers
Reportal Designers
Reportal Viewers
Description:
Over the past week, during Australian business hours, customers accessing aus.hxplatform.com have experienced service degradation. This issue is impacting most clients and has resulted in critical system behavior, including Studio reports not loading and significant slowness and errors when accessing Reportal.
Current Status:
Forsta Support and Cloud Operations teams are actively investigating this issue. Senior members of the Cloud Operations team are engaged and meeting today with additional resources to further analyze the problem and implement corrective actions.
Next Update:
We will provide another update once further progress has been made or resolution steps are confirmed.
We appreciate your patience and understanding while we work to restore full-service performance.
Jun 02, 2026 - 00:14 UTC
Forsta Plus US
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Plus EURO
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Press Ganey HX Platform
Operational
Foundations
Operational
iRound
Operational
High Reliability Platform
Operational
Patient Experience (PGFusion)
Operational
Employee Experience
Operational
Consumer Experience
Operational
Forsta Plus AUS
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Plus EU
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Plus US2
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
OpenAI
Operational
Forsta Plus CA
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Plus DE
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Plus KSA
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Plus UAE
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Plus AU
Operational
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
Operational
Studio viewers
Operational
Reportal designers
Operational
Studio designers
Operational
Task system
Operational
Survey designer
Operational
Text analytics
Operational
Public APIs
Operational
Hierarchy management
Operational
CRM Connector
Operational
Forsta Surveys Australia
Operational
Authoring
Operational
Data Collection
Operational
Portal
Operational
Reporting
Operational
Forsta Surveys US
Operational
Authoring
Operational
Data Collection
Operational
Portal
Operational
Reporting
Operational
Forsta Surveys Professional Services
Operational
Authoring
Operational
Data Collection
Operational
Portal
Operational
Reporting
Operational
Forsta Surveys Singapore
Operational
Authoring
Operational
Data Collection
Operational
Portal
Operational
Reporting
Operational
Forsta Surveys EMEA
Operational
Authoring
Operational
Data Collection
Operational
Reporting
Operational
Portal
Operational
Forsta Surveys Canada
Operational
Authoring
Operational
Data Collection
Operational
Portal
Operational
Reporting
Operational
live.dapresy.com
Operational
au.dapresy.com
Operational
europe.dapresy.com
Operational
manager.dapresy.com
Operational
germany.dapresy.com
Operational
dc.dapresy.com
Operational
na.dapresy.com
Operational
Forsta Digital Diaries EU
Operational
Forsta Digital Diaries AUS
Operational
Forsta Digital Diaries US
Operational
Press Ganey HX Platform Digital Diaries
Operational
Forsta Video Insights US
Operational
Forsta Video Insights EU
Operational
Research Reporter
Operational
Forsta Vision US
Operational
Forsta Vision EU
Operational
InterVu
Operational
Panel Management (Kinesis) AUS
Operational
API
Operational
Panel
Operational
Community
Operational
Reporting
Operational
Panel Management (Kinesis) EMEA
Operational
API
Operational
Panel
Operational
Community
Operational
Reporting
Operational
Panel Management (Kinesis) US
Operational
API
Operational
Panel
Operational
Community
Operational
Reporting
Operational
Panel Management (Kinesis) UK
Operational
API
Operational
Panel
Operational
Community
Operational
Reporting
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Forsta Plus EURO Platform Migration Jun 5, 2026 14:00 - Jun 7, 2026 14:00 UTC
The Forsta Plus EURO Platform will be migrating to the Azure Cloud over the weekend of 5-7 June 2026. There will be 48 hours of downtime for all systems, including data collection starting at 16:00 CEST on 5 June.
Posted on Jun 02, 2026 - 08:13 UTC
Posted on Jun 02, 2026 - 08:13 UTC