Forsta Plus: We have identified an issue with the display of Action Management case data for several clients across some environments
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Update - We are finishing up work on a potential fix for this issue. At this time we expect it to be ready first thing Monday morning. I will provide an update by the end of the day.
Mar 27, 2026 - 16:54 UTC
Mar 27, 2026 - 16:54 UTC
Update - We are continuing to work on a fix for this issue. Reporting data has started to fall out of sync for a couple of customers on other sites as well. We are not seeing any report viewing errors.
We will have an update tomorrow morning.
Mar 26, 2026 - 21:18 UTC
We will have an update tomorrow morning.
Mar 26, 2026 - 21:18 UTC
Update - After some additional investigation, it looks like the situation has improved. We made some updates yesterday, and it looks like reporting period filters are no longer causing errors, and at least for some of the affected clients, the case data has caught up to this morning.
Some environments are not experiencing any issues related to this incident, but the US SaaS and PG HX continue to see reporting data falling out of sync or syncing inconsistently, though they are no longer seeing errors. We will continue to investigate.
Mar 26, 2026 - 16:12 UTC
Some environments are not experiencing any issues related to this incident, but the US SaaS and PG HX continue to see reporting data falling out of sync or syncing inconsistently, though they are no longer seeing errors. We will continue to investigate.
Mar 26, 2026 - 16:12 UTC
Identified - After a cross-team discussion, we are implementing a new solution. This solution will most likely not be finished until the end of the day, at which point I can provide an update.
Mar 26, 2026 - 15:02 UTC
Mar 26, 2026 - 15:02 UTC
Investigating - We are continuing to investigate the issues with the remaining affected hubs. Unfortunately we will not have a solution by the end of the day. I will provide an update first thing in the morning.
Mar 25, 2026 - 20:34 UTC
Mar 25, 2026 - 20:34 UTC
Update - Since the last message, the issue has resolved for more customers, thanks to the fix we implemented. However, there are still some customers that are impacted. Our developers are looking into this now. We should have an update in the next few hours.
Mar 25, 2026 - 16:42 UTC
Mar 25, 2026 - 16:42 UTC
Update - It looks like the fix has resolved the issue for some customers but not others. We will continue to investigate and should have an additional update in about five or six hours.
Mar 25, 2026 - 10:49 UTC
Mar 25, 2026 - 10:49 UTC
Update - We are continuing to work on a fix for this issue. We should have another update by the end of the day.
Mar 24, 2026 - 17:17 UTC
Mar 24, 2026 - 17:17 UTC
Identified - Some reporting views show delayed Action Management case data for programs, as well as errors when using certain filters. Recent case activity starting yesterday may not yet appear in these views, and case counts may not reflect the latest updates.
Please note that no case data has been lost, and Action Management case creation and assignment continues to function normally.
We are working on a potential solution we hope to deploy tomorrow. We will be able to provide an update in the next few hours.
Mar 24, 2026 - 13:46 UTC
Please note that no case data has been lost, and Action Management case creation and assignment continues to function normally.
We are working on a potential solution we hope to deploy tomorrow. We will be able to provide an update in the next few hours.
Mar 24, 2026 - 13:46 UTC
Forsta Plus US
Degraded Performance
CAPI
Operational
CATI
Operational
CAWI
Operational
Reportal viewers
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Studio viewers
Degraded Performance
Reportal designers
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Studio designers
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Task system
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Survey designer
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Text analytics
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Public APIs
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Hierarchy management
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CRM Connector
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Forsta Plus EURO
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CAPI
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Press Ganey HX Platform
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Foundations
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High Reliability Platform
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Patient Experience (PGFusion)
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Employee Experience
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Forsta Plus AUS
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Forsta Plus EU
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Forsta Plus US2
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Forsta Plus CA
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Forsta Plus DE
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Forsta Plus KSA
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Forsta Plus UAE
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Forsta Plus AU
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Forsta Surveys Australia
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Forsta Surveys US
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Forsta Surveys Professional Services
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Forsta Surveys Singapore
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Forsta Surveys EMEA
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Forsta Surveys Canada
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live.dapresy.com
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au.dapresy.com
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europe.dapresy.com
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manager.dapresy.com
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germany.dapresy.com
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dc.dapresy.com
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na.dapresy.com
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Forsta Digital Diaries EU
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Forsta Digital Diaries US
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Press Ganey HX Platform Digital Diaries
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Forsta Video Insights US
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Research Reporter
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Forsta Vision US
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Forsta Vision EU
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InterVu
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Panel Management (Kinesis) UK
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