Resolved -
This issue has been resolved.
Jun 16, 08:40 UTC
Update -
The Euro SaaS environment is continuing to perform well following the infrastructure changes implemented recently. We are seeing stable performance across affected services and have not observed any significant issues since the changes were made.
While conditions look good, we will continue to closely monitor the environment to ensure stability is maintained and to quickly address any unexpected issues.
We will provide further updates if there are any changes to the situation.
Jun 12, 19:23 UTC
Update -
Overnight, we implemented additional infrastructure changes to further improve stability across the Euro SaaS environment.
Platform performance and stability have continued to improve, and current indicators show a positive trend. We are continuing to closely monitor the environment to ensure services remain stable and to address any remaining issues.
We will provide further updates as needed.
Jun 11, 07:49 UTC
Identified -
A fix is currently being implemented, and site stability has already improved for many users. We continue to monitor the environment closely and are actively working to fully resolve the remaining issues. Some customers may still experience intermittent slowness or degraded performance.
We will provide another update as more information becomes available.
Jun 10, 12:37 UTC
Investigating -
We are currently investigating stability and performance issues affecting our Euro SaaS environment.
Customers may experience slowness, intermittent errors, or degraded availability across multiple areas of the platform, including survey respondent access, professional user actions, and CATI operations.
Our teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
Jun 10, 10:38 UTC