All Systems Operational

Uptime over the past 90 days. View historical uptime.
Forsta Plus US Operational
90 days ago
99.99 % uptime
Today
CAPI Operational
90 days ago
100.0 % uptime
Today
CATI Operational
90 days ago
99.99 % uptime
Today
CAWI Operational
90 days ago
99.96 % uptime
Today
Reportal viewers Operational
90 days ago
100.0 % uptime
Today
Studio viewers Operational
90 days ago
100.0 % uptime
Today
Reportal designers Operational
90 days ago
100.0 % uptime
Today
Studio designers Operational
90 days ago
100.0 % uptime
Today
Task system Operational
90 days ago
100.0 % uptime
Today
Survey designer Operational
90 days ago
100.0 % uptime
Today
Text analytics Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Hierarchy management Operational
90 days ago
100.0 % uptime
Today
CRM Connector Operational
90 days ago
100.0 % uptime
Today
Forsta Plus EURO Operational
90 days ago
99.98 % uptime
Today
CAPI Operational
90 days ago
100.0 % uptime
Today
CATI Operational
90 days ago
99.99 % uptime
Today
CAWI Operational
90 days ago
99.96 % uptime
Today
Reportal viewers Operational
90 days ago
100.0 % uptime
Today
Studio viewers Operational
90 days ago
100.0 % uptime
Today
Reportal designers Operational
90 days ago
99.96 % uptime
Today
Studio designers Operational
90 days ago
99.99 % uptime
Today
Task system Operational
90 days ago
99.95 % uptime
Today
Survey designer Operational
90 days ago
99.95 % uptime
Today
Text analytics Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Hierarchy management Operational
90 days ago
100.0 % uptime
Today
CRM Connector Operational
90 days ago
100.0 % uptime
Today
Press Ganey HX Platform Operational
90 days ago
100.0 % uptime
Today
Foundations Operational
90 days ago
100.0 % uptime
Today
iRound Operational
90 days ago
100.0 % uptime
Today
High Reliability Platform Operational
90 days ago
100.0 % uptime
Today
Patient Experience (PGFusion) Operational
90 days ago
100.0 % uptime
Today
Employee Experience Operational
90 days ago
100.0 % uptime
Today
Consumer Experience Operational
90 days ago
100.0 % uptime
Today
Forsta Plus AUS Operational
90 days ago
100.0 % uptime
Today
CAPI Operational
90 days ago
100.0 % uptime
Today
CATI Operational
90 days ago
100.0 % uptime
Today
CAWI Operational
90 days ago
100.0 % uptime
Today
Reportal viewers Operational
90 days ago
100.0 % uptime
Today
Studio viewers Operational
90 days ago
100.0 % uptime
Today
Reportal designers Operational
90 days ago
100.0 % uptime
Today
Studio designers Operational
90 days ago
100.0 % uptime
Today
Task system Operational
90 days ago
100.0 % uptime
Today
Survey designer Operational
90 days ago
100.0 % uptime
Today
Text analytics Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Hierarchy management Operational
90 days ago
100.0 % uptime
Today
CRM Connector Operational
90 days ago
100.0 % uptime
Today
Forsta Plus EU Operational
90 days ago
100.0 % uptime
Today
CAPI Operational
90 days ago
100.0 % uptime
Today
CATI Operational
90 days ago
100.0 % uptime
Today
CAWI Operational
90 days ago
100.0 % uptime
Today
Reportal viewers Operational
90 days ago
100.0 % uptime
Today
Studio viewers Operational
90 days ago
100.0 % uptime
Today
Reportal designers Operational
90 days ago
100.0 % uptime
Today
Studio designers Operational
90 days ago
100.0 % uptime
Today
Task system Operational
90 days ago
100.0 % uptime
Today
Survey designer Operational
90 days ago
100.0 % uptime
Today
Text analytics Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Hierarchy management Operational
90 days ago
100.0 % uptime
Today
CRM Connector Operational
90 days ago
100.0 % uptime
Today
Forsta Plus US2 Operational
90 days ago
99.99 % uptime
Today
CAPI Operational
90 days ago
100.0 % uptime
Today
CATI Operational
90 days ago
100.0 % uptime
Today
CAWI Operational
90 days ago
99.96 % uptime
Today
Reportal viewers Operational
90 days ago
100.0 % uptime
Today
Studio viewers Operational
90 days ago
100.0 % uptime
Today
Reportal designers Operational
90 days ago
100.0 % uptime
Today
Studio designers Operational
90 days ago
100.0 % uptime
Today
Task system Operational
90 days ago
100.0 % uptime
Today
Survey designer Operational
90 days ago
100.0 % uptime
Today
Text analytics Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Hierarchy management Operational
90 days ago
100.0 % uptime
Today
CRM Connector Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Forsta Plus CA Operational
90 days ago
99.99 % uptime
Today
CAPI Operational
90 days ago
100.0 % uptime
Today
CATI Operational
90 days ago
100.0 % uptime
Today
CAWI Operational
90 days ago
99.96 % uptime
Today
Reportal viewers Operational
90 days ago
100.0 % uptime
Today
Studio viewers Operational
90 days ago
100.0 % uptime
Today
Reportal designers Operational
90 days ago
100.0 % uptime
Today
Studio designers Operational
90 days ago
100.0 % uptime
Today
Task system Operational
90 days ago
100.0 % uptime
Today
Survey designer Operational
90 days ago
100.0 % uptime
Today
Text analytics Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Hierarchy management Operational
90 days ago
100.0 % uptime
Today
CRM Connector Operational
90 days ago
100.0 % uptime
Today
Forsta Plus DE Operational
90 days ago
99.99 % uptime
Today
CAPI Operational
90 days ago
100.0 % uptime
Today
CATI Operational
90 days ago
100.0 % uptime
Today
CAWI Operational
90 days ago
99.96 % uptime
Today
Reportal viewers Operational
90 days ago
100.0 % uptime
Today
Studio viewers Operational
90 days ago
100.0 % uptime
Today
Reportal designers Operational
90 days ago
100.0 % uptime
Today
Studio designers Operational
90 days ago
100.0 % uptime
Today
Task system Operational
90 days ago
100.0 % uptime
Today
Survey designer Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Hierarchy management Operational
90 days ago
100.0 % uptime
Today
CRM Connector Operational
90 days ago
100.0 % uptime
Today
Forsta Plus KSA Operational
90 days ago
99.68 % uptime
Today
CAPI Operational
90 days ago
100.0 % uptime
Today
CATI Operational
90 days ago
100.0 % uptime
Today
CAWI Operational
90 days ago
100.0 % uptime
Today
Reportal viewers Operational
90 days ago
97.97 % uptime
Today
Studio viewers Operational
90 days ago
100.0 % uptime
Today
Reportal designers Operational
90 days ago
100.0 % uptime
Today
Studio designers Operational
90 days ago
100.0 % uptime
Today
Task system Operational
90 days ago
100.0 % uptime
Today
Survey designer Operational
90 days ago
97.97 % uptime
Today
Text analytics Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Hierarchy management Operational
90 days ago
100.0 % uptime
Today
CRM Connector Operational
90 days ago
100.0 % uptime
Today
Forsta Plus UAE Operational
90 days ago
100.0 % uptime
Today
CAPI Operational
90 days ago
100.0 % uptime
Today
CATI Operational
90 days ago
100.0 % uptime
Today
CAWI Operational
90 days ago
100.0 % uptime
Today
Reportal viewers Operational
90 days ago
100.0 % uptime
Today
Studio viewers Operational
90 days ago
100.0 % uptime
Today
Reportal designers Operational
90 days ago
100.0 % uptime
Today
Studio designers Operational
90 days ago
100.0 % uptime
Today
Task system Operational
90 days ago
100.0 % uptime
Today
Survey designer Operational
90 days ago
100.0 % uptime
Today
Text analytics Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Hierarchy management Operational
90 days ago
100.0 % uptime
Today
CRM Connector Operational
90 days ago
100.0 % uptime
Today
Forsta Plus AU Operational
90 days ago
99.99 % uptime
Today
CAPI Operational
90 days ago
100.0 % uptime
Today
CATI Operational
90 days ago
100.0 % uptime
Today
CAWI Operational
90 days ago
100.0 % uptime
Today
Reportal viewers Operational
90 days ago
100.0 % uptime
Today
Studio viewers Operational
90 days ago
100.0 % uptime
Today
Reportal designers Operational
90 days ago
100.0 % uptime
Today
Studio designers Operational
90 days ago
99.97 % uptime
Today
Task system Operational
90 days ago
100.0 % uptime
Today
Survey designer Operational
90 days ago
99.97 % uptime
Today
Text analytics Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
100.0 % uptime
Today
Hierarchy management Operational
90 days ago
100.0 % uptime
Today
CRM Connector Operational
90 days ago
100.0 % uptime
Today
Forsta Surveys Australia Operational
90 days ago
100.0 % uptime
Today
Authoring Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Forsta Surveys US Operational
90 days ago
100.0 % uptime
Today
Authoring Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Forsta Surveys Professional Services Operational
90 days ago
100.0 % uptime
Today
Authoring Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Forsta Surveys Singapore Operational
90 days ago
100.0 % uptime
Today
Authoring Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Forsta Surveys EMEA Operational
90 days ago
100.0 % uptime
Today
Authoring Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Forsta Surveys Canada Operational
90 days ago
100.0 % uptime
Today
Authoring Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
live.dapresy.com Operational
90 days ago
100.0 % uptime
Today
au.dapresy.com Operational
90 days ago
100.0 % uptime
Today
europe.dapresy.com Operational
90 days ago
100.0 % uptime
Today
manager.dapresy.com Operational
90 days ago
100.0 % uptime
Today
germany.dapresy.com Operational
90 days ago
100.0 % uptime
Today
dc.dapresy.com Operational
90 days ago
100.0 % uptime
Today
na.dapresy.com Operational
90 days ago
100.0 % uptime
Today
Forsta Digital Diaries EU Operational
90 days ago
100.0 % uptime
Today
Forsta Digital Diaries AUS Operational
90 days ago
100.0 % uptime
Today
Forsta Digital Diaries US Operational
90 days ago
100.0 % uptime
Today
Press Ganey HX Platform Digital Diaries Operational
90 days ago
100.0 % uptime
Today
Forsta Video Insights US Operational
90 days ago
100.0 % uptime
Today
Forsta Video Insights EU Operational
90 days ago
100.0 % uptime
Today
Research Reporter Operational
90 days ago
100.0 % uptime
Today
Forsta Vision US Operational
90 days ago
100.0 % uptime
Today
Forsta Vision EU Operational
90 days ago
100.0 % uptime
Today
InterVu Operational
90 days ago
100.0 % uptime
Today
Panel Management (Kinesis) AUS Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Panel Operational
90 days ago
100.0 % uptime
Today
Community Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Panel Management (Kinesis) EMEA Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Panel Operational
90 days ago
100.0 % uptime
Today
Community Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Panel Management (Kinesis) US Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Panel Operational
90 days ago
100.0 % uptime
Today
Community Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Panel Management (Kinesis) UK Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Panel Operational
90 days ago
100.0 % uptime
Today
Community Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 4, 2025

No incidents reported today.

Dec 3, 2025

No incidents reported.

Dec 2, 2025
Euro SaaS Platform – File Library Access, Task Queue Issues
Resolved - The issue impacting the Euro SaaS platform has been fully resolved. The migration to the new storage environment is complete, and all services, including File Library and Task Queue functionality, are operating normally.
Our team has verified system stability and will continue to monitor performance to ensure everything remains fully functional.
Thank you for your patience and understanding throughout this process.
Dec 2, 21:12 UTC
Monitoring - Update:
The new file storage server is now online and operational. We have completed the migration and swapped to the new environment. Our team is closely monitoring system performance to ensure stability and confirm that all services are functioning as expected.

Impact:
File Library and Task Queue functionality should be returning to normal. We will continue to monitor and provide updates if any issues arise.

Thank you for your patience throughout this process.
Dec 2, 20:28 UTC
Update - Update:
Work is still ongoing to resolve the storage issue affecting the Euro SaaS platform. We are in the process of migrating data to a new storage environment to restore stability. Due to the large volume of files, this process will take several hours to complete.

Impact:
Customers may continue to experience issues accessing File Library files and delays in Task Queue processing during this migration.

Next Update: Within 60 minutes or sooner if additional information becomes available.

Thank you for your patience as we work toward resolution.
Dec 2, 20:22 UTC
Identified - We have identified that the underlying file storage system is in a degraded state. Based on guidance from our hosting provider, we are moving data to a new storage environment to restore stability. This process involves transferring a large number of files and is expected to take several hours.

Impact:
Customers may continue to experience issues accessing File Library files and delays in Task Queue processing during this migration.

Next Update: Within 60 minutes or sooner if additional information becomes available.

Thank you for your patience as we work toward resolution.
Dec 2, 18:43 UTC
Investigating - We are currently experiencing an issue where File Library files are not loading due to problems with the fileshare cluster. Our Cloud Operations team and hosting provider are actively troubleshooting the case to restore normal functionality.

Impact:
Customers using the Euro SaaS platform may be unable to access or load files from the File Library.

Next Update: Within 30 minutes

Thank you for your patience as we work toward resolution.
Dec 2, 18:03 UTC
KSA Server - System Issues
Resolved - This issue has been resolved.
Dec 2, 12:16 UTC
Monitoring - We have applied changes that appear to address the load balancer configuration issue. While early signs are positive, we are continuing to monitor the environment closely to ensure full stability.

With this progress, we will no longer provide hourly updates. We will issue a further update once the fix has been fully validated or if any new information arises.

Thank you for your patience throughout this incident.
Nov 28, 23:20 UTC
Update - The investigation into the load balancer configuration issue identified during the overnight infrastructure maintenance is still in progress. At this time, there are no new developments. Multiple engineers from Microsoft’s Product Group remain actively engaged alongside Edarat and our internal engineering teams.

Service remains impacted while the investigation continues. We will share the next update within 1 hour.

Thank you for your patience and understanding.
Nov 28, 22:15 UTC
Update - The load balancer configuration issue from the overnight infrastructure maintenance remains under active investigation. At this stage, there are no material updates. Multiple engineers from Microsoft’s Product Group continue to work closely with Edarat and our internal team to identify the root cause.

Service continues to be impacted. We will provide the next update within 1 hour.

Thank you for your continued patience.
Nov 28, 21:14 UTC
Update - We continue to investigate the load balancer configuration issue arising from the overnight infrastructure maintenance. There are no new findings to report at this time. Several engineers from Microsoft’s Product Group remain actively involved, collaborating closely with Edarat and our internal teams.

Service remains impacted as this work proceeds. Our next update will be provided within 1 hour.

Thank you for your patience.
Nov 28, 20:25 UTC
Update - The investigation into the load balancer configuration issue identified during overnight infrastructure maintenance is still ongoing. At this time, we do not have any new developments to report. Multiple engineers from Microsoft’s Product Group remain actively engaged, working together with Edarat and our internal team.

Service continues to be impacted. We will provide the next update within 1 hour, or sooner if new information becomes available.

Thank you for your continued patience.
Nov 28, 19:14 UTC
Update - There are no significant changes to report at this time. The load balancer configuration issue from the overnight infrastructure maintenance is still under active investigation. Multiple members of Microsoft’s Product Group engineering teams are now engaged, working alongside Edarat and our internal engineers.

Service remains impacted while this work continues. We will provide the next update within 1 hour, or sooner if new information becomes available.

Thank you for your patience as the investigation progresses.
Nov 28, 18:14 UTC
Update - Our teams, along with Edarat and Microsoft’s escalated engineering group, continue to investigate the load balancer configuration issue stemming from the overnight infrastructure maintenance. At this stage, there are no material updates to report.

The service remains impacted as the investigation progresses. We will share the next update within 1 hour, or sooner if we receive new information.

Thank you for your continued patience.
Nov 28, 17:15 UTC
Update - There are no significant changes to report at this time. The load balancer configuration issue identified during overnight infrastructure maintenance remains under active investigation. Microsoft’s escalated engineering team continues to work closely with Edarat and our internal teams.

Service remains impacted while this work continues. We will provide the next update within 1 hour, or sooner if new information becomes available.

Thank you for your patience.
Nov 28, 16:15 UTC
Update - We are continuing to work on the load balancer configuration issue encountered during overnight infrastructure maintenance. The issue remains under escalated review within Microsoft, with their engineering teams collaborating closely with Edarat and our internal platform engineers.

Service continues to be impacted while this investigation progresses. We will provide the next update within 1 hour, or sooner if we receive new information.

Thank you for your patience as we work toward resolution.
Nov 28, 15:15 UTC
Update - The load balancer configuration issue identified during overnight infrastructure maintenance is still under active investigation. The case is now with Microsoft’s escalated engineering team, who are working alongside Edarat and our technical team to pinpoint and resolve the underlying problem.

Service remains impacted at this time. We will provide the next update within 1 hour, or earlier if we have new information to share.

Thank you for your patience as we work toward resolution.
Nov 28, 14:19 UTC
Update - Our engineering teams and infrastructure partners remain fully engaged as we continue working to restore full stability. Investigation and remediation efforts are ongoing, and we are actively progressing through the next steps on the P1 incident bridge.

We will provide another update within the hour, or sooner if we have new information to share.
Nov 28, 13:14 UTC
Update - We are continuing to work on the load balancer configuration issue that arose during the overnight infrastructure maintenance. The matter has been escalated within Microsoft, and their engineering team is now collaborating closely with Edarat and our internal teams to drive a resolution.

The service remains unavailable or degraded while this investigation continues. Our next update will be provided within 1 hour, or sooner if new details emerge.

Thank you for your ongoing patience.
Nov 28, 12:14 UTC
Update - Our engineering teams, together with our infrastructure partners, continue to work actively on resolving the connectivity issues affecting the environment. Progress is ongoing, and all teams remain fully engaged on the P1 incident.

We will provide the next update within the hour, or sooner if new information becomes available.
Nov 28, 11:18 UTC
Update - The issue with our load balancer configuration, identified during overnight infrastructure maintenance, is still ongoing. The case has now been escalated within Microsoft, and their senior engineering team is working with Edarat and our own team to identify and resolve the root cause.

The service remains impacted at this time. We will provide the next update within 1 hour, or sooner if we receive new information.

Thank you for your continued patience.
Nov 28, 10:16 UTC
Update - Work is still underway to resolve the load balancer configuration issue encountered during our overnight infrastructure maintenance. Edarat and Microsoft continue to investigate with us, and the service remains impacted.

We will share the next update within 1 hour, or sooner if we have new information.

Thank you for your continued patience.
Nov 28, 09:17 UTC
Update - We are still troubleshooting an issue with our load balancer configuration. Our hosting partner, Edarat, together with Microsoft, is actively investigating the root cause.

The service remains unavailable while this work continues. We will provide the next update within 1 hour or sooner if new information becomes available.
Nov 28, 09:15 UTC
Update - As part of the overnight infrastructure maintenance, we are currently troubleshooting an issue with our load balancer configuration. Our hosting partner, Edarat, together with Microsoft, is actively investigating the root cause.

The service remains unavailable while this work continues. We will provide the next update within 1 hour or sooner if new information becomes available.
Nov 28, 08:15 UTC
Update - Our maintenance work is still underway, and at this time we do not have an estimated time for full service restoration. The site will remain unavailable while we continue working to resolve the issue.

We will share updates as soon as we have new information.

Thank you for your patience as we work to bring the service back online.
Nov 28, 03:50 UTC
Update - The ongoing maintenance is continuing longer than anticipated. You may still encounter service degradation or intermittent issues during this period.

We’ll issue the next update as soon as we have clarity, or in 1 hour at the latest.

We appreciate your continued patience while we finish this work.
Nov 28, 02:59 UTC
Update - Our maintenance work is still in progress and has exceeded the expected timeline. Some users may continue to experience reduced performance or intermittent availability.

We will share the next update as soon as we have more information, or within 1 hour.

Thank you for your patience as we work to restore full service.
Nov 28, 02:00 UTC
Update - Our maintenance is currently taking longer than expected. Services may continue to experience degradation or limited availability.

We are actively working to complete the updates and will provide the next update as soon as possible, or within 1 hour.

Thank you for your continued patience.
Nov 28, 01:01 UTC
Update - For the next 3 hours, we will be performing infrastructure updates. During this window, you may experience significant service degradation, including slow performance or limited availability.

Our team is working to complete the updates as quickly and safely as possible. We’ll notify you as soon as full service is restored.

Thank you for your patience and understanding.
Nov 27, 21:59 UTC
Update - We are currently performing infrastructure updates over the next couple of hours. During this time, you may experience intermittent service disruptions.

We will provide an update once the work is complete.
Nov 27, 20:11 UTC
Update - Our engineering teams, together with Microsoft and our infrastructure partner, have been actively analysing the environment throughout the day. Based on their recommendations, we are implementing a series of non-disruptive improvements to enhance stability and performance. These updates are expected to be completed by the end of the day.

The site has remained mostly stable today, with only minor service disruptions observed.

An additional configuration change has been recommended and will be scheduled once we have fully assessed its impact.

Analysis of system logs is ongoing, and we have continuous support coverage through the night. We will share further updates as new information becomes available.
Nov 27, 15:14 UTC
Update - Thanks for your cooperation so far. The site is online and stable, though still at reduced capacity. Key functions like Studio report viewing and Web Interviewing remain available.

As we continue restoring full service, please keep system usage limited to priority and time-sensitive tasks.

We’ll keep you updated as progress continues.
Nov 27, 08:47 UTC
Identified - Our site is now back online, but operating with reduced capacity. The good news is that Studio report viewing is functional, and Web Interviewing is also up and running.

At this stage, we need everyone to limit usage to only mission-critical activities so we can keep the platform stable while the team continues working toward full restoration.

We will provide further updates as we make progress. Thank you for your patience and your discipline in keeping load to essential tasks only.
Nov 26, 22:23 UTC
Update - We are actively addressing recent performance issues on the KSA SaaS platform. A dedicated team, led by our CTO, is working closely with Edarat and Microsoft to restore full functionality. Initial analysis indicates infrastructure resource limitations impacted performance. Interim measures have improved reporting capabilities, though interviewing remains unavailable. We are committed to resolving this as quickly as possible and will share updates as they become available.

Again, thank you for your continued patience and understanding.
Nov 26, 21:25 UTC
Update - We, together with our hosting partner Edarat and Microsoft, continue to investigate the issue currently affecting the KSA platform. This incident remains our highest priority, and our teams are actively working to isolate the root cause and restore full service as quickly as possible.

Thank you for your continued patience and understanding.
Nov 26, 20:30 UTC
Update - Together with our hosting partner Edarat and Microsoft we are continuing to investigate the issue impacting the KSA platform. The incident remains a top priority, and we are working to identify the root cause. Thank you for your patience as we work toward resolution.
Nov 26, 16:18 UTC
Update - Investigative work is still ongoing with highest priority with Edarat and Microsoft.
Nov 26, 13:37 UTC
Investigating - We are currently investigating this issue together with our hosting provider as well as Microsoft
Nov 26, 10:36 UTC
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Nov 27, 2025
Studio Crosstab widget experiencing issues in publish mode on multi-tenant sites
Resolved - This issue has been resolved.
Nov 27, 12:00 UTC
Identified - A fix is being implemented. Target resolution time is 2 hours. Updated status will be provided within 1 hour.
Nov 27, 11:10 UTC
Update - We are continuing to investigate this issue.
Nov 27, 08:45 UTC
Investigating - We are currently investigating this issue.
Nov 27, 08:37 UTC
Nov 26, 2025
Euro SaaS Platform – Service Degradation
Resolved - This issue has been resolved.
Nov 26, 16:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results. Please note that due to the issue with the task queue the system will be working through the backlog of tasks so new tasks may still be queued for some time.
Nov 26, 13:10 UTC
Investigating - Progress is being made, unfortunately no ETA for full resolution at the moment
Nov 26, 11:15 UTC
Update - Corrective measures are being implemented - currently the hardware team is working on the discs. The incident remains a top priority. Thank you for your patience as we work toward resolution.
Nov 26, 09:49 UTC
Identified - Our hosting provider, Rackspace, has identified a further path of action that is believed to solve the issue . Our Cloud Operations team remains actively involved and is working directly with Rackspace to expedite resolution.
Nov 26, 08:34 UTC
Update - pdate:
Initial investigation by the senior storage management resource at our hosting provider did not reveal any hardware issues. The Rackspace team is now escalating the case to additional specialist teams for further analysis. Our Cloud Operations team remains fully engaged and is working directly with these resources to expedite resolution.

Impact:
Customers using the Euro SaaS platform may continue to experience degraded performance or inability to access certain services that rely on the affected fileshare cluster.

Next update: Our US-based team is now offline for the day. The issue remains under active investigation with our hosting provider, and additional updates will be provided as soon as we receive more details or when our European colleagues come online. Our Cloud Operations team continues to monitor the situation closely.

Thank you for your patience and understanding
Nov 25, 22:54 UTC
Update - Update:
The issue has been escalated to a senior resource specializing in storage management at our hosting provider. Our Cloud Operations team continues to be fully engaged and is working directly with these resources to expedite resolution.

Impact:
Customers using the Euro SaaS platform may experience degraded performance or inability to access certain services that rely on the affected fileshare cluster.

Next Update: Within 60 minutes.

Thank you for your continued patience as we work toward restoring normal service.
Nov 25, 21:19 UTC
Update - Unfortunately, a reboot of the fileserver did not resolve the issue. Our hosting provider, Rackspace, is engaging their hardware team to investigate a potential underlying problem. Our Cloud Operations team remains actively involved and is working directly with Rackspace to expedite resolution.

Impact:
Customers using the Euro SaaS platform may experience degraded performance or inability to access certain services that rely on the affected fileshare cluster.

Next Update: Within 60 minutes.

Thank you for your continued patience as we work to restore normal service.
Nov 25, 19:34 UTC
Update - Our team has identified a potential issue with the fileshare cluster. We are actively working with our hosting provider to perform additional investigation and resolve the problem.
Nov 25, 18:50 UTC
Update - Our team is continuing to investigate the issue impacting the Euro SaaS platform. This incident remains a top priority. We have escalated the case to our hosting provider for additional investigation and support.

Next Update: within 60 minutes

Thank you for your patience as we work toward resolution.
Nov 25, 17:45 UTC
Update - Our team is continuing to investigate the issue impacting the Euro SaaS platform. The incident remains a top priority, and we are working to identify the root cause. Thank you for your patience as we work toward resolution.
Nov 25, 17:09 UTC
Investigating - We are currently investigating an issue affecting the Euro SaaS platform. File Library links and task Queues are the main features affected. The incident has been escalated internally and assigned high priority. Our engineering team is actively working to identify the root cause and implement a resolution.

Next Update: 30 minutes or sooner as updates are available.
Nov 25, 16:32 UTC
Nov 25, 2025
KSA Server - Gateway Timeouts and System Issues
Resolved - We are currently investigating this issue together with our hosting provider as well as Microsoft
Nov 25, 11:00 UTC
Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
CATI issues on US SaaS
Resolved - Resolved – CATI Performance Issues (US SaaS)
The CATI performance issue affecting the US SaaS environment has been fully resolved. After working with our cloud operations team and recycling affected backend services, system performance has returned to normal and remains stable.

Thank you for your patience while we addressed this incident. If you experience any additional issues, please reach out to our support team.
Nov 20, 02:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 02:00 UTC
Identified - Our team has been actively working with our core operations group to address the CATI performance issues impacting the US SaaS environment. Several backend services have been recycled, and we are now observing improved system performance.

We will continue to closely monitor the environment to ensure stability. If you continue to experience any significant issues, please contact support so we can investigate further.

Next update will be provided as needed or when the issue is fully resolved.
Nov 20, 01:45 UTC
Investigating - We’re currently experiencing issues with CATI on the US SaaS site. Our team is actively investigating and we’ll provide an update as soon as we have more information.
Thanks for your patience.
Nov 20, 01:27 UTC
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