Forsta Plus - US SaaS - CATI mutlimode servers having issues

Incident Report for Forsta

Resolved

The site has been monitored for the last 30 minutes, and performance is back to Normal.
Posted Jul 02, 2025 - 23:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 02, 2025 - 22:53 UTC

Identified

Update to the CATI issues on US SaaS, we have identified the issue and applied a fix. Our team is currently monitoring the situation to ensure stability.
Posted Jul 02, 2025 - 22:50 UTC

Update

The CloudOps team are continuing to work on the issue. CATI Interviewing is still unavailable. Another update will be posted within 1hr.
Posted Jul 02, 2025 - 22:04 UTC

Update

Along with US SaaS CATI system having issues, there are occasional Launch Survey Task and Instant Analytics tasks failing due to backend issues. Support is engaged with Forsta Cloud Operations to resolve. An update in 30 minutes or less with additional information
Posted Jul 02, 2025 - 21:11 UTC

Investigating

Forsta Plus - US SaaS - CATI mutlimode servers having issues. The Forsta team is currently troubleshooting issues with the CATI services on US SaaS with a high priority.
Posted Jul 02, 2025 - 20:31 UTC
This incident affected: Forsta Plus US (CATI, Task system).