Forsta Surveys: Portal page not loading after login
Incident Report for Forsta
Resolved
The Forsta Surveys portal experienced an XML syntax error immediately following user login. This issue was introduced during a planned maintenance window, wherein a temporary maintenance page was deployed to a server responsible for providing assets to other Forsta Survey servers. At 5:00 PM Pacific Time, this maintenance page was unintentionally propagated via automation, though it contained invalid XML formatting. Resolution began at 6:16pm Pacific Time and concluded for all customers by 7:20pm Pacific Time.

This issue only impacted the portal and did not have an impact data collection or reporting.
Posted Oct 01, 2024 - 00:00 UTC