Forsta Plus / HX Platform access issues

Incident Report for Forsta

Resolved

This incident has been resolved.

Posted May 09, 2025 - 21:51 UTC

Update

The Forsta Cloud Operations team have resolved some of the issues on the servers, and we're currently seeing better performance on the site. We will continue to monitor the site health, with a close watch on the performance.

Posted May 09, 2025 - 21:31 UTC

Update

We are continuing to investigate this issue.

Posted May 09, 2025 - 21:26 UTC

Investigating

The Forsta Plus team is currently investigating issues with the Euro SaaS site this afternoon. This has been raised to senior resources, and the investigation is ongoing.

Posted May 09, 2025 - 20:45 UTC

This incident affected: Forsta Plus EURO (CAWI, Reportal viewers, Studio viewers, Reportal designers, Studio designers, Task system, Survey designer, Public APIs).