Forsta Plus: Issue with user attributes set to blank when end users are logging in via SSO for EU, EURO, US, DE and CA.

Incident Report for Forsta

Resolved

This issue has been resolved.

Posted May 05, 2025 - 14:41 UTC

Update

Target resolution time for affected sites is within 1 hours. Updated status will be provided within 30 minutes.

Posted May 05, 2025 - 13:50 UTC

Identified

A fix is being implemented. Updated status will be provided within 30 minutes.

Posted May 05, 2025 - 13:11 UTC

This incident affected: Forsta Plus US (Reportal viewers, Studio viewers), Forsta Plus EURO (Reportal viewers, Studio viewers), Forsta Plus EU (Reportal viewers, Studio viewers), Forsta Plus CA (Reportal viewers, Studio viewers), and Forsta Plus DE (Reportal viewers, Studio viewers).