We are continuing to monitor the platform closely throughout the day to ensure stability and performance. Thank you for your continued patience and understanding.
Posted Oct 02, 2025 - 23:40 UTC
Monitoring
A fix has been implemented for the issue affecting the AU HX Platform (Australia Cloud). We are continuing to monitor the platform closely throughout the day to ensure stability and performance. Thank you for your continued patience and understanding.
Posted Oct 02, 2025 - 23:27 UTC
Update
We’ve escalated the issue to senior members of our Cloud Operations team, and the investigation remains ongoing. The team continues to treat this with high priority. We appreciate your patience and will share further updates within an hour.
Posted Oct 02, 2025 - 22:15 UTC
Investigating
We are currently investigating an issue affecting the AU HX Platform (Australia Cloud). Our Cloud Operations team is engaged with high priority to resolve the matter. Initial findings suggest the issue is related to a deployment introduced earlier today, impacting access to the HX Platform Home page, Survey Designer, and other parts of the application. We will provide updates within an hour
Posted Oct 02, 2025 - 21:20 UTC
This incident affected: Forsta Plus AU (Studio designers, Survey designer).