Launch tasks failing for CATI mode enabled surveys

Incident Report for Forsta

Resolved

This incident has been resolved.

Posted Jul 03, 2024 - 23:18 UTC

Update

The issue with launching CATI enabled surveys has now been resolved on all of the impacted SaaS sites.

Posted Jul 03, 2024 - 10:41 UTC

Update

The issue is now resolved on the EU site

Posted Jul 03, 2024 - 10:10 UTC

Update

Unfortunately it appears there are still some issues on the EU site so we are continuing to work on this.

Posted Jul 03, 2024 - 09:36 UTC

Update

The issue has now been resolved on the Euro and EU sites. Other impacted sites will be rectified shortly.

Posted Jul 03, 2024 - 09:21 UTC

Update

We are continuing to investigate this issue.

Posted Jul 03, 2024 - 08:46 UTC

Investigating

We are currently investigating this issue.

Posted Jul 03, 2024 - 08:46 UTC

This incident affected: Forsta Plus US (CATI, Studio designers), Forsta Plus EURO (CATI, Survey designer), Forsta Plus AUS (CATI, Survey designer), and Forsta Plus EU (CATI, Survey designer).