We are currently experiencing intermittent connectivity issues with our CATI application. Our team is actively working with our hosting partner, Rackspace, to resolve the problem as quickly as possible. Several changes have already been implemented to improve performance, and we continue to monitor the situation closely.
Thank you for your patience as we work towards a solution. We will keep you updated with any further developments.
Posted Oct 11, 2024 - 16:20 UTC
Monitoring
A change has been applied which should resolve the situation, we are currently monitoring the system closely for verification.
Posted Oct 10, 2024 - 12:54 UTC
Update
We are continue to work with Rackspace on applying mitigating actions to resolve the sporadic slowness in CATI interviewing performance. We will continue to post further news. Please continue to report issues to support if you experience further issues.
Posted Oct 10, 2024 - 10:29 UTC
Investigating
We are working with our infrastructure partners to determine the root cause. An up date will be provided within the next 2 hours.