Australia Cloud site - Emails Delayed on Dec 23rd

Incident Report for Forsta

Resolved

Starting at approximately 4:00 AM AEDT on December 23, an issue occurred with sending email from the Australia Cloud server. During this time, emails were not sent but were successfully queued on the mail server.
The Global Forsta Cloud Operations team was engaged and identified a configuration issue, which was resolved by 11:00 PM AEDT. All queued emails have since been processed and delivered.

Impact
Email sending from the Australia Cloud was delayed during the incident window. It's our understanding that all emails were eventually attempted to be sent from the system once the email server came online.

Current Status
The issue has been fully resolved, and systems are operating normally.

Posted Dec 22, 2025 - 22:00 UTC