Product Family: Forsta Plus Affected Environment: Forsta Plus AUS Affected Components:
Task System Studio Viewers Reportal Designers Reportal Viewers
Description: Over the past week, during Australian business hours, customers accessing aus.hxplatform.com have experienced service degradation. This issue is impacting most clients and has resulted in critical system behavior, including Studio reports not loading and significant slowness and errors when accessing Reportal.
Current Status: Forsta Support and Cloud Operations teams are actively investigating this issue. Senior members of the Cloud Operations team are engaged and meeting today with additional resources to further analyze the problem and implement corrective actions.
Next Update: We will provide another update once further progress has been made or resolution steps are confirmed. We appreciate your patience and understanding while we work to restore full-service performance.
Posted Jun 02, 2026 - 00:14 UTC
This incident affects: Forsta Plus AUS (Reportal viewers, Studio viewers, Reportal designers, Studio designers, Task system).