SaaS sites unavailable: We are currently investigating an issue with site availability for US, EURO and AUS Rackspace sites.
Resolved
All sites are fully operational following the major issues caused by the CrowdStrike update.
Posted Jul 19, 2024 - 19:37 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 19, 2024 - 19:09 UTC
Update
The DE site is now largely operational again. CAWI and CATI data collection are working. There is currently a known issue with launching surveys which we are looking into.
Posted Jul 19, 2024 - 19:09 UTC
Update
CATI interviewing is now operational on the AUS site
Posted Jul 19, 2024 - 17:24 UTC
Update
Web interviewing and the majority of applications are now operational again on the AUS site. We are however still looking into some issues with CATI interviewing.
Posted Jul 19, 2024 - 17:10 UTC
Update
We are do everything we can to bring up the DE and AUS sites, news will be posted as soon as there is more progress.
Posted Jul 19, 2024 - 15:52 UTC
Update
The US SaaS site is now operating normally again. The task system will take a while to clear the backlog of queued operations so please continue to be patient whilst this happens.
Posted Jul 19, 2024 - 15:44 UTC
Update
Rackspace are still working on fixing up the remaining sites which have outages, we will post further news as soon as further progress has been made in bringing applications on these sites back online.
Posted Jul 19, 2024 - 13:55 UTC
Update
All applications on the Euro SaaS should now be operational although the task system may take a while to process the backlog of queued operations. Please contact support if you are still experiencing issues with this site.
Posted Jul 19, 2024 - 12:55 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jul 19, 2024 - 12:52 UTC
Update
Web interviews are now operational on the Euro site. We are continuing to work on returning full operation across all the applications for the impacted sites.
Posted Jul 19, 2024 - 12:45 UTC
Update
The ongoing issues follow a recent CrowdStrike update impacting systems running various CrowdStrike sensor versions. Impacted systems are getting a BSOD (Blue Screen of Death) error and the system are getting rebooted automatically. Each impacted device has to be fixed and individually and this process is still being applied currently.
Posted Jul 19, 2024 - 12:04 UTC
Update
Parts of the Euro SaaS site are now operational but data collection is still currently down. We continue to wait on further server fixes to be implemented across the impacted systems by our infrastructure host provider Rackspace.
Posted Jul 19, 2024 - 10:46 UTC
Update
We are continuing to wait on fixes to be implemented across the impacted systems by our infrastructure host provider Rackspace.
Posted Jul 19, 2024 - 09:42 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jul 19, 2024 - 08:48 UTC
Identified
Rackspace are currently applying fixes to all of the impacted servers. Unfortunately this may take some time and they are unable to provide an ETA on when the work will be completed. We will continue to post news here as we get further updates on the situation.
Posted Jul 19, 2024 - 08:44 UTC
Update
We are still working on the issue. We believe this is likely related to the worldwide problems impacting many IT systems currently. We will continue to post updates here as more information becomes available.
Unfortunately we're currently unable to provide news to users or respondents attempting to gain the access to the affected systems.
Posted Jul 19, 2024 - 08:22 UTC
Update
We are continuing to investigate this issue. The US SaaS site is under a partial outage, with some of the infrastructure being unavailable leading to some respondents being unable to conduct surveys. EURO and AUS are still completely unavailable. We will provide an update as soon as one is available.
Posted Jul 19, 2024 - 08:09 UTC
Update
We are continuing to investigate this issue.
Posted Jul 19, 2024 - 07:44 UTC
Update
We are continuing to investigate this issue.
Posted Jul 19, 2024 - 07:22 UTC
Update
This seems related to a major global incident, infrastructure teams are continuing to work on this. Updates will be posted as they become available.
Posted Jul 19, 2024 - 07:11 UTC
Update
There are still sporadic issues with some surveys on the US SaaS site, we are working with Rackspace to resolve this.
Posted Jul 19, 2024 - 06:20 UTC
Update
We are waiting on an update from Rackspace, who are working on the on-going issue on the EURO and AUS site. An update will be posted within 45mins.
Posted Jul 19, 2024 - 06:16 UTC
Update
Rackspace have an issue with Microsoft services and are in touch with them. The US SaaS is operational again.
Posted Jul 19, 2024 - 06:06 UTC
Investigating
From 06:15 BST we have connectivity issues with our Rackspace hosted EURO, US and AUS sites, all services are impacted, including surveys. We are in contact with our infrastructure partners Rackspace to determine the cause of the issue. Updated status will be provided within 30mins.
Posted Jul 19, 2024 - 05:43 UTC
This incident affected: Forsta Plus US (CAPI, CATI, CAWI, Reportal viewers, Studio viewers, Reportal designers, Studio designers, Task system, Survey designer, Text analytics, Public APIs, Hierarchy management, CRM Connector), Forsta Plus EURO (CAPI, CATI, CAWI, Reportal viewers, Studio viewers, Reportal designers, Studio designers, Task system, Survey designer, Text analytics, Public APIs, Hierarchy management, CRM Connector), Forsta Plus AUS (CAPI, CATI, CAWI, Reportal viewers, Studio viewers, Reportal designers, Studio designers, Task system, Survey designer, Text analytics, Public APIs, Hierarchy management, CRM Connector), and Forsta Plus DE (CATI).